Refund and Return Policy
At Joobilant Business & IT Solutions LLP, we strive to ensure complete customer satisfaction with our digital products and services. This Refund Policy outlines the terms and conditions under which refunds may be granted for our Vtiger CRM extensions and related Vtiger services, including vtiger CRM development, Vtiger CRM customization, Vtiger CRM migration, Vtiger CRM Upgrade, Vtiger CRM Third-party Integrations, Vtiger CRM maintenance and support, and Vtiger CRM installation.
Eligibility for Refunds
Since our offerings are digital products and services, refunds are generally provided only in cases where we are unable to resolve a technical issue that prevents the product or service from functioning as intended. Before requesting a refund, customers are encouraged to allow us the opportunity to assist and resolve any issues.
License Terms
Our Vtiger CRM extensions are license-based digital products. Each purchase includes a unique, non-transferable license key required to activate and use the product. The license is valid only for the CRM instance for which it was originally issued.
Issues and Resolution Process
We are committed to delivering high-quality and fully functional solutions. If you encounter a problem, please follow these steps:
1. Report the issue to our support team by emailing [email protected].
2. Include detailed information, such as:
A screenshot or screen recording of the issue.
The CRM version you are using.
The server environment details
3. If necessary, we may request temporary CRM administrative access or FTP credentials to diagnose and fix the issue.
4. If direct access cannot be provided, we can assist through remote access sessions, and a service charge will be applied for remote troubleshooting.
Our team will promptly investigate the issue and attempt to resolve it.
Data Privacy and Confidentiality
We value your trust and take your data security seriously. When you provide access credentials or any sensitive information for issue resolution, please be assured that:
All shared information is handled securely in accordance with our Privacy Policy.
Any data accessed during troubleshooting will be used solely for resolving the reported issue.
A non-disclosure Agreement is signed and maintained — your CRM data, business information, and server details will not be shared, stored unnecessarily, or misused under any circumstances.
Once the issue is resolved, any temporary credentials or data shared will be safely deleted from our systems.
Non-Refundable Conditions
Refunds will not be issued under the following circumstances:
The problem is not related to the product itself, But
Issues caused by the customer’s server configuration.
Conflicts arising from third-party applications or integrations.
- Problems resulting from edits or modifications made to the CRM’s core files.
- Requests made after 30 days from the date of purchase.
Timeframe for Refund Requests
Refund requests must be submitted within 30 days of the purchase date.
No refunds will be issued under any circumstances after this period.
Refund Method
Approved refunds will be processed through the original payment method used for the purchase. Please allow up to 7–10 business days for the amount to reflect in your account, depending on your payment provider’s policies.
Contact Us
For any refund-related inquiries or assistance, please contact us at:
[email protected]
Joobilant Business & IT Solutions LLP
2nd Floor, KSUM, UL Cyber Park, Kozhikode, Kerala, India – 673016
LL PIN: AAL-3377
We value your trust and are committed to ensuring a positive experience with our products and services. Our team is always ready to assist, guide, and resolve issues before considering a refund request.
For more details on service usage, license terms, and legal guidelines, please review our Terms and Conditions and Privacy Policy.
